Senior Service Reliability Engineer, Quito

As a Service Reliability Engineer (SRE) you will take a multifaceted approach to ensure technical excellence and operational efficiency within the infrastructure domain. Specializing in reliability, resilience and system performance, you take a lead role in championing the principles of Site Reliability Engineering. By strategically integrating automation, monitoring and incident response, you facilitate the evolution from traditional operations to a more customer-focused and agile approach. Emphasizing shared responsibility and a commitment to continuous improvement, you cultivate a collaborative culture, enabling organizations to meet and exceed their reliability and business objectives.
Job responsibilities
You will improve site reliability by building mechanisms/architectures that enable fault tolerance and faster median time to respond and median time to detect
You will drive the integration of observability automation into the CI/CD pipeline
You will handle production incidents, manage incident communication with clients and draft root cause analysis documents
You will monitor performance of production systems and improve their scaling to ensure business goals are met within expected SLA and SLO metrics
You will work closely with application development teams as advisors on improving system reliability and assisting in implementation for reliability improvements
You will improve system observability across multiple facets such as logging and metrics, reducing false alarms to eliminate unnecessary toil and improving process efficiency
You will implement chaos engineering practices as necessary to test system reliability, setting up processes for such testing to be done regularly
You have a clear understanding of client goals and business needs and setting direction for site reliability in line with the same, e.g.: Achieving application availability with minimum/no disruption *******%) if necessary for business
Job qualifications
Technical Skills
You have hands-on experience in programming and scripting languages such as Python, Go or Bash
You have a good understanding of at least one Public Cloud, e.g.: AWS, Azure or GCP
You have had exposure to observability tools such as Grafana, Datadog, NewRelic, ELK Stack, Dynatrace or equivalent and you are proficient in using data from these tools to dissect and identify root causes of system and infrastructure issues
You are familiar with DevOps and GitOps practices
You have a good knowledge of container-based architecture and orchestration tools such as Kubernetes, AWS EKS, Docker Swarm, Nomad, etc.
You understand technical architecture and modern design patterns, including microservices, serverless functions, NoSQL and RESTful APIs, with experience in fixing bugs, analyzing logs, building metrics and operational dashboards
You are familiar with creating infrastructure resources for improving reliability of system that follows Cloud's Well Architected Framework principles: Reliability, security, cost optimization, performance efficiency and operational
Professional Skills
You have strong communication and articulation skills, and are proficient in English
You have good people skills with an emphasis on negotiation and close collaboration with multiple cross-functional teams from the client side and/or Thoughtworks
You solve challenging problems and difficult to debug issues with a never give up attitude
You have the ability to work under pressure and with composure during production incidents
You can confidently recommend improvements backed by strong technical arguments to client stakeholders or application development teams
You are able to understand requirements provided by the client on both technical and business aspects and break them down for successful implementation
You have a strong drive and ownership mentality, with a willingness to sign up for and deliver work when called upon, without being too concerned about role boundaries
You're willing to be part of a rotation- and need-based 24x7 available team
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
#LI-Remote